Frequently Asked Questions

MY ACCOUNT
How do I create a QTOP account?
It’s easy to create a QTOP account. Just click on the “About QTOP” page, found in the top right corner of the web site, complete the fields under “New User Registration” and click “Register.”

Your registration request will then be reviewed by a QTOP representative. Once your registration request has been reviewed, you will be sent an email with a Username and Password that will allow you to access the full website.  Each time you visit our website, you can log in under “Existing Users Log In” with your Username and Password. You can also choose to have our secure website “Remember Me“ or you can “Login” for each visit.

How do I reset the password for my QTOP account?
You can reset the password to your QTOP account any time by navigating to qtoplighting.com/password.  This page will ask you for the email address that you used to register your account, and will then send you an email with a link to set up a new password.  Once you receive this email, click on the link in the message, and you will be directed to a page that will allow you to reset your password to anything that you choose.
Why do you need my company address and phone number to register?
If you provide your address and phone number, we can contact you to provide updates and new product launches in time for you to make decisions and plan future initiatives.  QTOP is on the cutting edge of innovation in the industry and we want you to have the most current information as quickly as possible.
Will you share my email address with others?
Your privacy is important to us. We do not share or disclose your information to any third party. Your information is only used for our communication with you.
How do I unsubscribe from your email list?
If you no longer wish to receive email from QTOP, email us: info@qtoplighting.com  with your current email address, and we will remove you from our communications.  When you wish to receive email at anytime in the future, all you need to do is email us: info@qtoplighting.com with the email address that you used to register, and we will reinstate your registration.
How do I become a QTOP retailer?
If you are a store owner interested in carrying QTOP product, email us: info@qtoplighting.com or contact us today using the form below and let us know your interest. We will immediately be in touch with you.
TRACKING MY ORDER
How do I place or check the status of my order?
Our Customer service team is standing by. Simply email us: info@qtoplighting.com with any question you have about your orders or in general.
How do I change or cancel my order after submitting it?
Our Customer service team is standing by. Simply email us: info@qtoplighting.com with any question you have about your orders or in general.
SHIPPING
Where does product ship from?
Depending on your order preferences, products ship from our domestic warehouse in Artesia, CA 90701 and/or from our Ningbo, China for direct import shipments.
How long will it take for my order to arrive?
For Shipping and Order tracking, email us: info@qtoplighting.com with any question you have about your orders or in general.
RETURNS & EXCHANGES
What’s your return policy?
If you’re not happy with your purchase, we accept returns for a full refund or exchange. Please visit our Returns page for more information related to our return policy. Our Customer Service team is standing by. Simply email us: info@qtoplighting.com with any questions.
PRODUCTS
Where can I learn more about QTOP Products?
Visit this website under the categories “ Products”, “FAQ’s, and if you have questions that are not answered in the website, email us: info@qtoplighting.com with any question or contact us NOW:

Email us today at info@qtoplighting.com, Call Toll Free: 1-800-859-0889 Monday-Friday 8AM- 5PM EST or Contact us NOW:

QTOP is a member of PLATO (Portable Lights American Trade Organization) supporting the FL-1 standards for portable lighting.

This website and content is not to be copied without authorization of QTOP, Ningbo QTOP IMP & EXP CO., LTD. © QTOP, 2018